Refund policy

30-Day Return Policy

We want you to feel confident with every ORYNIX purchase. You may request a return within 30 days of receiving your order.

Return Eligibility

To be eligible for a return, products must be unused, unopened, and in their original packaging. For hygiene and product-safety reasons, opened or used skincare products are not eligible for return unless the product arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive an incorrect item, please contact us promptly at info@tashlimafamilyshop.org with your order number and details of the issue. We will review the request and work with you toward an appropriate resolution.

Starting a Return

To request a return, contact us at info@tashlimafamilyshop.org. Please include your order number and the email address used to place the order. Returns must be authorized before they are sent back. Return instructions will be provided after your request has been reviewed.

Refunds

Once an eligible return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Return Shipping

If a return is required because an item arrived damaged, defective, or incorrect, ORYNIX will provide appropriate return instructions. For other eligible returns, return shipping costs are the responsibility of the customer unless otherwise stated.

Questions

For questions regarding returns or refunds, please contact:

ORYNIX Customer Care
info@tashlimafamilyshop.org
(929) 305-2812

ORYNIX is operated by Tashlima Familyshop LLC, Brooklyn, New York.